Terms and Conditions

Website Contents

The characteristics and price of the products sold on this website can be changed at any time without any prior notice.

Product Availability

In the event of a stockout, DecoraNaNet will check with its suppliers on the deadline for stock replacement, and the customer will then be contacted by our team. If the period presented is too long and the client doesn't want to wait, the order will be canceled and the amount paid will be refunded.

Delivery times

Delivery times may be slightly longer than those announced during holiday periods and bank holidays.

Any delay in relation to the estimated delivery date does not give the customer the right to any compensation.

Prices and VAT

All prices are shown in EUR €.

The prices of products on our website include VAT. The shipping costs are not included in the price of the products. These will be calculated at checkout and will depend on the destination address selected by the client. The price shown for each product does not include shipping costs, but does include VAT rate in force in Portugal.

DecoraNaNet is not responsible for any extra fees or taxes charged in the country of destination/delivery of the products.

The exchange rate used by the bank/credit card company may not be exactly the same as the one presented at the time of purchase.

TAX FREE (Extra-Community Payments)

All prices shown include VAT at the legal rate in force in Portugal applied to all intra-community purchases.

For all non-EU countries in Europe and the rest of the world, customs fees may apply. These costs will be responsibility of the buyer. If these costs are not paid by the buyer and the order has to be returned to us, the cost of the return will be deducted from the payment made.

Customs duties and charges

For all shipments to European Union countries, prices include VAT at the legal rate in force in Portugal.

Customs duties and / or taxes for non-EU countries are not included in the price as we are unable to predict what those costs might be.

If orders are subject to any additional charges, they will be charged directly by the customs of the country of destination. Please contact your local customs services for more information.

Customer obligations

The customer undertakes to provide all the details necessary for the handling and delivery of orders. DecoraNaNet cannot be held responsible for any delay in processing the order, namely in the act of delivery due to an error or insufficiency of details communicated by the customer when ordering.

Exclusion of responsibilities

DecoraNaNet refuses any responsibility in case of violation of the legislation of the country where the order is delivered. It is the customer's responsibility to check with the local competent authorities the conditions for importing and using the ordered products.

Jurisdiction and applicable Law

These General Conditions are governed by Portuguese Law. For the resolution of any conflicts arising from the provision of services object of the present General Conditions, the jurisdiction of the Portuguese Court of Porto will be competent, with express waiver of any other.

Navigating and using this website implies acceptance of these Terms and Conditions. These Terms and Conditions may be revised at any time without notice.

Shipping and Returns

Shipping

Your order will be processed after payment is confirmed and will be delivered within the period specified during the purchase flow after setting the delivery address and before confirming your order. All orders are shipped from Portugal and the delivery time depends on the destination country of your order.

Depending on the destination country, the packages are delivered to CTT, GLS or MRW who may subcontract other carriers to finalize the delivery to the recipient.

Shipping costs, which will be calculated after setting the delivery address and displayed on the order confirmation page, include handling and packaging costs, as well as transportation costs.

For orders sent outside the European Union and, as such, subject to customs verification, the delivery time may be longer than advertised. All customs costs and taxes are not included and will be the responsibility of the recipient and paid upon delivery.

DecoraNaNet is not responsible for any delays caused by the Post Office or other carrier.

Returns

In case you need to return any product of your order, you must contact our customer support in advance within 14 days after purchase. We can only accept returns under the following conditions:

  • Products cannot be open;
  • The products must be intact and in the original packaging (in perfect condition for sale);
  • It does not include products that have been manufactured specifically for you.

The value of returned products will be credited upon receipt and verification of product condition. Transport costs related to the return or exchange of products should be supported by the customer.

In case of any doubt please contact our Customer Service.

Secure Payments

You can pay for your orders using the following payment methods:

Multibanco

It is the recommended payment method to pay for your orders in Portugal. After order confirmation an email will be sent with the details that you can use to make the payment at an ATM. You do not need to send us a proof, as we are notified automatically.

The managing entity for the payment data is EASYPAY LDA - Payment Institution duly authorized by the bank of Portugal under the special registration number 8706.

Credit or Debit Card (PayPal)

It is one of the most used payment methods for online shopping worldwide. Fast, secure and comfortable.

Credit card payments are processed by PayPal Europe.

The payment methods available for your country will be shown during the ordering process. If you have any questions, do not hesitate to contact our Customer Service.

Privacy Policy

Privacy Policy

The privacy of DecoraNaNet users is extremely important to us.

DecoraNaNet collects some personal data on this website, for example, when you use our online form to ask for information or when you purchase our products online.

The data requested from customers is used for processing and invoicing of your orders and  to communicate with you: processing of information requests, as well as for marketing purposes.

Some of this data may be shared with external entities responsible for processing payments such as EasyPay or PayPal and with carriers such as CTT, GLS, MRW or other subcontracted carriers.

In addition to this data, during your navigation on our site, tracking systems (Google Analytics, Facebook Pixel or similar) are used to collect some metrics associated with the user and allow us to improve your future experience as well as to perform targeted advertising on Google networks or Facebook.

All Customers have the right to access, rectify, cancel and oppose their data. The customer may at any time stop appearing in the DecoraNaNet database by contacting us through customer support or by replying directly to an email from us.

DecoraNaNet may occasionally send information about products and services that may be of interest to you, using your data for direct marketing purposes.

DecoraNaNet does not sell its database with customers' personal information to third parties, whether individuals or companies.

Cookies usage

We use "cookies" in order to improve your experience on our website. A cookie is a small amount of information that is sent to your browser from the web server and is stored on your computer's hard drive. We use cookies to store information and personalize your experience on our site. For example, cookies allow our website to recognize your browser as a previous visitor, and thus keep and remember the preferences you have set while browsing our website.

DecoraNaNet uses the following types of cookies: Permanent cookies - cookies that are stored at the browser level on your devices (PC, mobile and tablet) and that are used whenever you make a new visit to one of our websites. Session cookies - are temporary cookies that remain in your browser's cookie file until you leave the website. The information obtained by these cookies is used to analyze traffic patterns on the web, allowing us to identify problems and provide a better browsing experience.

Since cookies are stored on your computer, you can delete them at any time using your browser options. Navigating and using this site implies acceptance of these terms.

Credits

This website was developed based on the open-source platform PrestaShop™.

About us

We are an experienced team in the field of interior home decoration that operates from Portugal. DecoraNaNet aims to provide interior decoration products for your home from the best brands available on the market in a convenient and safe way. In order to do this, we work in partnership with CTT, GLS and MRW so that orders can reach you safely and efficiently.

We will be happy to help you with your questions at any time. Please do not hesitate to contact our Customer Service.

Thank you for trusting us!